Effective Date: 22 July 2026

At Click Physiotherapy, we are committed to providing high-quality healthcare and transparent payment terms. This policy outlines how cancellations and refunds are managed for appointments, prepaid treatment packages, and payment plans.

Appointment Cancellations

We require a minimum of 24 hours’ notice if you need to cancel or reschedule an appointment.

Appointments cancelled with less than 24 hours’ notice, or missed without notice, may incur a cancellation fee in accordance with our Cancellation Policy.

Prepaid Treatment Packages

Treatment packages are designed to provide a structured rehabilitation program and are intended for use by the named patient only. Packages are not transferable to another person.

Any discounts applied to prepaid treatment packages are provided on the understanding that the recommended course of treatment will be completed.

Cooling-Off Period

Patients may request to cancel a prepaid treatment package within 7 days of purchase, provided that no services included in the package have been used. In these circumstances, a full refund will be provided.

Once treatment has commenced, the cooling-off period no longer applies.

Refunds After Treatment Has Commenced

If a patient chooses not to continue with their treatment package after commencing care, a refund may be considered at the discretion of Click Physiotherapy.

Where a refund is approved:

• Any appointments or services already provided will be charged at the standard individual consultation rate applicable at the time of treatment.
• Any package discounts applied at the time of purchase may be removed.
• The remaining unused balance, after these adjustments, will be refunded.
• Any non-refundable fees charged by third-party payment providers may be deducted where permitted by law.

Clinical Changes

If your treating clinician determines that the original treatment plan is no longer clinically appropriate, Click Physiotherapy may:

• Modify the treatment plan;
• Substitute appropriate services of equivalent value; or
• Provide a refund for any unused portion of the package where appropriate.

Third-Party Payment Providers

Where a treatment package is purchased using a third-party finance provider (such as Zip or another Buy Now, Pay Later provider), any approved refund will be processed back through the original payment provider in accordance with their terms and conditions.

Patients remain responsible for complying with the terms of their finance agreement with the payment provider.

Consumer Guarantees

Nothing in this policy limits or excludes any rights available under the Australian Consumer Law. Patients are entitled to remedies where services fail to meet the consumer guarantees provided by law.

Contact Us

If you have any questions regarding this policy or wish to request a cancellation or refund, please contact:

Click Physiotherapy
Email: info@clickphysiotherapy.com.au
Phone: 1300 204 779